Best deal for you & a better deal for locals

Fairbooking provides you with the best online price guaranteed, a warm welcome and great visitor experiences which support the cultural heritage of each destination.

FairBooking for destinations

Further Queries

Please email or telephone 01539 822222 and ask to speak to one of the FairBookingUK team.

Quality Charter

FairBookingUK is an ethical campaign to encourage visitors to book direct or through a FairBooking website. The campaign is all about keeping money in local communities and helping accommodation businesses be less dependent on Online Travel Agents (OTAs), thus avoiding the high commission fees that businesses pay out to these channels.

FairBookingUK strongly supports quality accreditation schemes, but recognises that they not be applicable to everyone. However, we believe that customers have a right to expect a high level of service and standards when they visit a FairBookingUK property, and we want to support and promote quality businesses. Therefore the Quality Charter ensures the consumer who books through FairBookingUK receives the very best visitor experience.

This Quality Charter is for all non-accredited members to sign so that, in partnership with FairBookingUK, we continue to make a quality commitment to visitors and are reassured that we are promoting the very best about our wonderful country.

Properties without a quality grading will feature a ‘self-assessed’ symbol on their FairBookingUK web lisiting to show they have signed this Charter.

FairBookingUK Accommodation Quality Charter Agreement:

1. Service and Welcome
– To provide good quality service to visitors at all times, making customers feel welcome and appreciated.

2. Legal Requirements – To fulfil all legal requirements and responsibilities such as, fire risk assessment, food safety / hygiene, licensing, health and safety, discrimination, trade descriptions, data protection, Public Liability Cover etc.

3. Discrimination – To provide a welcoming and caring service to visitors that does not discriminate, e.g. by age, gender, sexual orientation, disability, race or religion.

4. Customer Satisfaction – To have a documented Complaints Policy and Procedure that is available for customers to view and can be implemented speedily and effectively; to ensure that any issues that may arise are resolved by prompt, professional and polite action. If a complaint is upheld and not satisfactorily remedied, FairBookingUK reserves the right to cancel your FairBooking membership with immediate effect, whereby you must remove any reference to FairBooking and it’s branding from your business and marketing streams.

5. Accessibility – To fully assist visitors with specific needs and, where possible, to ensure facilities and services are reasonably accessible to visitors with disabilities. To maintain an Accessibility Statement that is regularly reviewed and amended to take account of the needs of visitors with disabilities.

6. Quality and Standards – To provide guests with clean, hygienic, safe and well maintained accommodation at all times.

7. Information – To ensure all information is readily available to visitors by an appropriate method, and is accurate, up to date and has clarity in relation to all aspects of available facilities and payments, pricing and charges.

8. Cancellations – To maintain a Cancellations Policy that is readily available for visitors at each stage of their visit, from pre-booking through to arrival. It is advisable to have your Policy included within your booking terms and conditions.

9. Collaborate with FairBookingUK – We would encourage you to make use of our digital branding to promote the campaign and offer a warm welcome to visitors in the spirit of the scheme.

Download the agreement form